After your order has been placed, processed and payment approved, your product will ship via common carrier freight or UPS ground or Fed Ex Ground unless otherwise specified. There is a handling fee for all products that are shipped.
THINK SIGNATURES INC. will ship in-stock products within 1-2 business days in most cases. Custom and special order products have longer lead times. It’s best to confirm with customer service.
Shipping may be more or less depending on the weight and number of boxes. After your order is processed we will email or call you with any change in the shipping.
Shipping Notification: UPS Ground and FedEx Ground deliveries do not require a signature at the time of delivery and will be left at the location if no one is present.
Delivery Timing: If you require products delivered by a certain date, please call Customer Service to verify your product availability. Some products that can be ordered online may not be in stock. THINK SIGNATURES INC. does not guarantee at any time a certain delivery date or time frame for delivery for any product or order. Any listed time for a shipping method is an estimate only.
THINK SIGNATURES INC. is not responsible for lost, misplaced, or delayed shipments or damaged freight by the freight carriers.
Inspecting for Damage: Please be sure to check all packages for any potential damage during transit. THINK SIGNATURES INC. is not responsible for damaged products due to shipping. It is the sole responsibility of the receiving party to fully inspect the product at the time of delivery for any potential damage. We recommend removing any protective wrapping to fully inspect the product before the driver leaves. In addition please count the product before signing the Delivery Receipt.
What to Do If Product is Damaged: If damage did occur during transit, any and all damage must be noted on the Bill of Receipt in detail and signed by the driver. A copy of the Bill of Receipt will need to be faxed, emailed or mailed to THINK SIGNATURES INC. in order for a damage claim to be filed with the trucking company, on our customer's behalf, in order for replacement product/refund to be sent to the customer.
When possible, please photograph the damaged product on the truck and off the truck for evidence that will assist with a product damage claim. Damaged products must be held in the customer's possession up to 2 months. The shipping company has the right to inspect and/or claim the product if a damage claim is filed and or / paid by them.
Delivery Refusal: If the customer refuses delivery for reasons other than those agreed to in writing within the order document, the customer will be responsible for all initial shipping and re-delivery charges. It is important to note that freight deliveries are always curbside. Drivers are not obligated to deliver mail into driveways or garages. “Curbside” means next to the curb on the street. Inside delivery is not available.
For further questions regarding the above THINK SIGNATURES INC. Shipping Disclaimer statements please contact our Customer Service.